Ordering and Delivery

Delivery and Despatch

We deliver to most countries in the world directly from our Distribution Centre in London, England. The vast majority of our orders are processed and despatched within three working days of being received. You will receive an e-mail to let you know that your order has been received, and another when your book or books have been despatched.

Postage Methods and Expected Delivery Times

UK orders

Royal Mail 1st Class Post. Please allow up to 3 days for delivery after the despatch of your order.

EU and the Rest of Europe

Air mail. Please allow 3 - 5 days for delivery after the despatch of your parcel.

USA, Canada, Australia, New Zealand and Rest of the World

Air Mail. Please allow 3 - 7 days for delivery after the despatch of your parcel.

Postage Rates

Our rates are based on the actual weight of the books as we see this as being the fairest way of charging postage. The postage and packing charge is applied after you have entered your delivery details in the ordering process.

UK orders:

  • £2.49 for up to 499 grammes
  • £2.99 for 500 – 749 grammes
  • £4.49 for 750 – 1,249 grammes
  • £5.99 for 1,250 – 1,999 grammes
  • £8.49 for 2,000 – 3,999 grammes
  • £2.67 for each additional 2,000 grammes

European Countries:

  • £2.99 for up to 300 grammes
  • £0.55 for each additional 100 grammes

Rest of the World:

  • £4.79 for up to 300 grammes
  • £1.11 for each additional 100 grammes

Returns and Cancellations

In accordance with the Consumer Protection (Distance Selling) Regulations 2000. We operate a no quibble returns policy as follows:

Order Cancellation

After placing an order through our web site, you then have a 7-day cooling off period. If during this 7-day period you wish to cancel your order then please email us at toby@visionsp.co.uk. Please remember to quote your Order Reference Number, and state the reason for your return. We will then issue you with the necessary returns procedures. If the order has not been despatched, we will simply cancel the order. If the order has been despatched, we will then request that you return the goods to us unopened and with any seals and shrink wrap intact. We will then process a full refund (within 30 days) for the initial cost of the order plus the cost incurred for returning the goods to us. Alternatively you can phone us on 020 8247 9900 (call charged at the Standard Rate).

Returns (mint condition)

If you are unhappy with a purchase you can return it to us in its original condition within 30 days of the date you received it, unopened and with any seals and shrink wrap intact. We will issue a full refund (within 30 days) for the total price you paid at the time of purchase, but not the costs incurred for returning the goods to us. Prior to returning the goods, please email us at toby@visionsp.co.uk. Please remember to quote your Order Reference Number, and state the reason for your return. We will then issue you with the necessary returns procedures. Alternatively you can phone us on 020 8247 9900 (call charged at the Standard Rate).

Returns (faulty goods)

If, within a reasonable period of time, you find a fault with the goods received then we will offer either a replacement or full refund (within 30 days). In either case we will request for the faulty goods to be returned to us for which we will refund the costs incurred. Prior to returning the goods, please email us at toby@visionsp.co.uk. Please remember to quote your Order Reference Number, and state the reason for your return. We will then issue you with the necessary returns procedures. 020 8247 9900 (call charged at the Standard Rate).

Returns (goods sent in error)

If, within 30 days of receipt of your order, you realise that we have sent you the wrong goods, we will then offer either a replacement or full refund (within 30 days). In either case we will request for the goods to be returned to us for which we will refund the costs incurred. Prior to returning the goods, please email us at toby@visionsp.co.uk. Please remember to quote your Order Reference Number, and state the reason for your return. We will then issue you with the necessary returns procedures. Alternatively you can phone us on 020 8247 9900 (call charged at the Standard Rate).