Terms & conditions

We may change these Terms & Conditions from time to time and so we recommend you check these regularly. Your use of the Vision Sports Publishing web site will be deemed an acceptance of the terms existing at that time.

As part of our commitment to ensuring the Vision Sports Publishing Shop is one you'll want to visit time and time again we welcome your comments on any subject. Please use the contact us page in order to submit your comments.

This site is operated by Vision Sports Publishing Ltd. Our registered office is 19-23 High Street, Kingston upon Thames, Surrey KT1 1LL. Our Distribution Centre is at the same address.

All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.

Making a Purchase

All orders placed through our website will be subject to our acceptance of the order, and all goods are sold subject to availability.

>All prices shown on our website are exclusive of VAT. Please note that outside the EU you may be subject to your own local tax/import duties. We do not assume any responsibilty for these charges. If you are in any doubt we recommend you check with your local Customs & Excise Office before making a purchase.

You may order online using a credit or debit card (we accept Visa, MasterCard and Switch). We will take payment for your order when you place the order. If the dispatch of your order cannot be fulfilled or is delayed, you will be notified.

The checkout procedure will ask for the address which relates to your credit card (and the delivery address if different), and on the final page will ask for your credit card details. All credit card numbers are encrypted with SSL (Secure Socket Layer), the industry standard encryption software. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Placing an Order by Telephone

We appreciate that some customers would prefer to place an order over the telephone. We have an Orderline set up on - 020 8247 9900. All calls are charged at the Standard Rate.

Delivery and Despatch

For delivery and despatch information, postage methods, postage and packing costs and returns and refunds information please see our ordering and delivery page.

Security

We take security seriously and take every reasonable precaution to protect your personal information both online and offline. Information requested when ordering goods (including your credit/debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. We will take reasonable care (to the extent that it is within our power to do so) to keep the details of your order and payment secure but we cannot promise that security breaches will never occur. Our entire liability to you (including for negligence) regarding any security breach will be to endeavour to prevent it continuance or repetition once the problem is drawn to our attention.

General

We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

These terms and conditions govern the entire trading relationship between ourselves and you and will remain in force for the duration of our trading relationship.

All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

Any unauthorised use of material on this site is strictly prohibited.

We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information.

Privacy Policy

Vision Sports Publishing Limited is committed to respecting and protecting the privacy of anyone using our website and the confidentiality of your information. This privacy policy sets out what will happen to information we collect from you or that you provide to us when you visit our website. By providing us with your information you agree that we may use it in the ways set out in this privacy policy.

We may amend and update this privacy policy from time to time and new versions will be posted on our website. Please check this privacy policy on a regular basis.

What information do we collect about you?

When you visit our website, we may collect two different types of information about your visit: (1) statistical information, collected as you browse our website; and (2) personal information which you knowingly give to us. This information (“your information”) may include:

• information that you provide by filling in a form on our website, such as your name, postal address, email address and telephone number;
• information concerning your visit to our website such as traffic data, location data, and other communication data;
• information about your computer, including your IP address, operating system and browser type, for system administration and to enable us to identify trends. This is statistical data and does not identify you specifically;
• any correspondence you send to us (whether by email or post or otherwise);
• details of transactions you carry out or orders you place through our website; and
• information we ask you to supply when you set up an online profile or online account with us.

How will we use your information?

We will protect the confidentiality of your information in accordance with our normal procedures and legal requirements.

We will use the information we hold about you:
• to customise our website according to your interests and to ensure our website’s content is presented as effectively as possible for you;
• for our internal purposes such as quality control, site performance, system administration, internal record keeping and to evaluate use of our website, so that we can provide you with enhanced services;
• to notify you about changes to our services;
• to provide you with information, products or services that you request from us, or which we feel may interest you (provided, of course, that you agree);
• to create reports to assist with future marketing;
• to carry out our obligations arising from any contracts we enter into with you and for billing and delivery purposes. For example, if you have entered any competitions or promotions, we will retain and use your personal information for the purpose of administering and notifying you of the results of that competition or promotion;
• for research purposes if you have supplied us with your details in the course of completing a survey;
• to provide aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website; and
• for the purpose of obtaining professional advice and complying with our legal obligations.

We will only keep your information for as long as is necessary for these purposes.

Some services and facilities available via our website can be offered only if you supply us with a certain minimum level of information. For example, in order to register as a site user, you will be required to provide us with your contact details.

We may also ask you to provide information about yourself which it may not be essential for us to have but which will assist us to provide and enhance our services. When we ask you for this kind of information we will make it clear that its supply is optional.

Cookies on our website

Our website uses ‘cookies’ to collect information about your visit and track your use of our website. Please see our Cookie Policy for more information. Marketing If you request our e-newsletter, we will use information you provide to us to send you our newsletter; this may include promotional information. You can change your mind about receiving our newsletter at any time using the unsubscribe buttons which appear on emails we send to you.

If you are an existing customer, we may contact you by email with information about products and services which are similar to those we previously provided to you, unless you have indicated that you do not want to hear from us. You may ask us at any time not to use your information for marketing purposes by contacting us at Vision Sports Publishing Limited, 19-23 High Street, Kingston, Surrey KT1 1LL or [email protected]

Where do we transfer your information?

We may transfer your information to, or store it, outside the European Economic Area (“EEA”) in countries where standards of data protection may not be equivalent to those that apply inside the EEA. If we do this we will comply with all relevant data protection legislation. We will sometimes need to share your personal information with third parties who we contract to help us deliver services to you and to run and administer the website and activities run through the website such as competitions. The information shared with them will be limited to that necessary for them to perform the service. They will not be authorised to make any other use of that information and will treat it confidentially.

Except as described in the previous paragraph, we will not sell, share, distribute, or lease your personal information to any third party which is not a subsidiary or parent company of Vision Sports Publishing Limited (who may contact you to provide marketing information about their products and services with your agreement) unless:

• we are sharing your data with partner organisations for marketing purposes and we have told you about this;
• we have your permission;
• the third party helps us to provide our products or services to you;
• we are required to do so by law or to enforce our terms of use, rights or property or the rights or property of any third party; or
• this is necessary in connection with the sale of a business or its assets.

How do we keep your information secure?

Unfortunately, the transmission of information via the internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk.

Once we have received your information, we will endeavour to take all reasonable steps to protect your information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

If you have a username, password or other login details which enable you to access certain parts of our website, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us at [email protected] as soon as possible. Please also see our Terms & Conditions.

Links to other websites

Our website may from time to time contain links to and from other websites. Please see our Terms & Conditions for provisions relating to such websites.

How to contact us

Questions, comments or requests concerning this privacy statement should be addressed to Vision Sports Publishing Limited, 19-23 High Street, Kingston, Surrey KT1 1LL or [email protected]

Requests to provide you with the personal information we hold about you should be sent to the address set out above. Please note that we may make a small charge of £10.00 for providing this information.

 

Cookie Policy

What are cookies?

Cookies are an extremely common technology for remembering certain information about a visitor to a website. A cookie is a small text file, which often includes a unique identifier, that is sent to your browser from a web server and is then stored on the hard drive of the device you are using to browse the website.

Cookies save and retrieve pieces of information about your visit to our website, including how you entered the website, how you navigated through the website and what information and documentation was of interest to you. This means that when you return to our website, we can give you tailored options based on the information stored about you on your last visit.

You have the opportunity to set your devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time (see section below on how to control and delete cookies).

How we use cookies

We use cookies on our website in order to make our website work, or work more efficiently, and to make your browsing experience more efficient and enjoyable.

Cookies help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of our website and to tailor particular parts of our website to your needs.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

How to control and delete cookies

If you wish to restrict or block the cookies which are set on our website you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on our website.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Sharing Tools

We would like to draw your attention to the fact that our website may carry embedded ‘share’ buttons to enable users to easily share articles with their contacts through a number of popular social networking sites. Those sites may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.